New Facebook Recommendation System allows for reporting of malicious Reviews

New Facebook Recommendation System allows for reporting of malicious Reviews

Facebook’s new Recommendations replaces Star Rated Reviews & allows for reporting of malicious Reviews

 

Facebook review Change

 

Facebook reviews have been contentious for quite some time. Not everybody is equally fair or operates with integrity. You may therefore find yourself with a couple of Facebook reviews that may be malicious.  In the past there was very little you could do about these reviews and they adversely affected your star rating as well. The last thing any business owner wants or should do is to retaliate publicly on a Social Media Platform – which leaves you essentially with a bad rating on your Facebook Page for everybody to see.

Personally I think a bad Facebook review is a lot less damaging than perceived as only the person who wrote the review’s friend’s will see the damaging review.  that being said, Facebook has finally realized that not being in control of reviews is problematic.

Your previous star rating review on Facebook has now been replaced with a “Recommendation” review without stars and also gives you the opportunity to report any review that does not follow Facebook’s Community Standards

 

Below a guide to set up your Recommendations / Reviews

1. Click Settings at the top of your Page.

2. Click Edit Page in the left column.

3. Scroll down and click Add a Tab.

4. Click Add Tab next to Recommendations.

Note: If your Page previously had reviews, Recommendations have been automatically turned on for your Page. If you can’t find a review, check your Page’s Recommendations (you can filter by most recent Recommendations to help you find it). If you still can’t find a review or Recommendation, it may have been removed because it didn’t follow Facebook’s Community Standards.

How to report a malicious Recommendation/Review

You can report Recommendations that don’t follow our Community Standards or don’t focus on the product or service offered by the business. We’ll review your report and may remove Recommendations that don’t follow our standards.
If you can’t find a Recommendation that you previously saw on the Page, it may have been removed.
To report a Recommendation:
  1. Go to the Recommendation and click  in the top right.
  2. Select Give feedback on this Recommendation.
  3. Follow the on-screen instructions.

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