New Facebook Recommendation System allows for reporting of malicious Reviews
Facebook’s new Recommendations replaces Star Rated Reviews & allows for reporting of malicious Reviews
Facebook reviews have been contentious for quite some time. Not everybody is equally fair or operates with integrity. You may therefore find yourself with a couple of Facebook reviews that may be malicious. In the past there was very little you could do about these reviews and they adversely affected your star rating as well. The last thing any business owner wants or should do is to retaliate publicly on a Social Media Platform – which leaves you essentially with a bad rating on your Facebook Page for everybody to see.
Personally I think a bad Facebook review is a lot less damaging than perceived as only the person who wrote the review’s friend’s will see the damaging review. that being said, Facebook has finally realized that not being in control of reviews is problematic.
Your previous star rating review on Facebook has now been replaced with a “Recommendation” review without stars and also gives you the opportunity to report any review that does not follow Facebook’s Community Standards
Below a guide to set up your Recommendations / Reviews
1. Click Settings at the top of your Page.
2. Click Edit Page in the left column.
3. Scroll down and click Add a Tab.
4. Click Add Tab next to Recommendations.
Note: If your Page previously had reviews, Recommendations have been automatically turned on for your Page. If you can’t find a review, check your Page’s Recommendations (you can filter by most recent Recommendations to help you find it). If you still can’t find a review or Recommendation, it may have been removed because it didn’t follow Facebook’s Community Standards.
How to report a malicious Recommendation/Review
- Go to the Recommendation and click
in the top right.
- Select Give feedback on this Recommendation.
- Follow the on-screen instructions.